Don't think you are better than I and this town because I will show you where you belong!

I was reading one of the Blogs by my esteemed fellow librarians and one reminded me of few "incidents" I had with a couple of people. Mind you, I work at a community branch which it's sociology-economic level is pretty low....

SITUATION 1:

A woman came to the Information Desk wanting to apply a job working at a library. She had a pretty bad English, not the kind of English non-native speaker way of bad English, if you know what I mean..

Woman: how do I get a job working at a library?
I: what kind of job are you referring?
Woman: well, whatever there is..
I: (somehow I knew where it was going). Well, we have MCs who shelve books and Clerks who process materials and Assisi patrons checking out and returning materials. Clerk positions are Citywide position but currently City does not have any plan to give test for it.
Woman: what about your job Can I get it? ( the way she said was, I know I can do your job with my eyes closed)
I: ( ha! After I am done with you, you'll regret you ever came in today!!) Well, first of all you need to graduate High School ( I made it sound like she didn't even graduate from High School.. I know I was bad, but I can't stand people who look down on what I do!! Humph), then college and then Graduate School for Master's Degree. After that, you need to work as a Rank and File librarian for a while to have my job as a Branch Manager. Any other questions??
Woman: oh... ( and walked away)

SITUATION 2
A young college looking guys wanted about three titles for his English class.  One we had it on shelf and two checked out.  It was his attitude I didn't appreciate.  He had this astonished expression on his face regarding the fact that one of the books already checked out is actually checked out that he couldn't believe people in the Ghetto would actually read Heart of Darkness. 

He: What???  That book is checked out??  From here?
I: Of course it is checked out.  People read.
He: But from here?
I: (I just gave him the look but didn't respond at all..  what I wanted to tell him was, well, you are here in this Ghetto asking for the same book, aren't you, you little arrogant prick!!)

Library = free office supply store

Question to you all out there... When you walk out of your house do you always carry your ID? When you drive a car, do you always carry driver's license? When you go to school, do you carry at least a pen and a piece of paper?? When you mail something from the post office, do you 'buy' stamps?

Obviously, when people come to the library, they don't bring anything with them because the library should have everything to hand them out for free for them to keep.. Pens, pencils, papers, envelops, stamps, scotch tapes, staplers, rulers, file folders, floppy disc, highlighters, whiteouts, and etc... You get the picture... Of course we don't provide those services... So we say no, we don't have those... And guess what? They file complaints that we don't provide customer service for them because we don't go into 5 minutes to explain why we don't give out those 'critical' items in the library......